The Man's Message

With such a huge onslaught of positive reviews coming in over the last fortnight, it was simply too hard to pick just a pair. This throuple rose to the top of the pile with survey after survey singing their praises. A few survey excerpts from this team of triple trouble:

"Excellent service, excellent communication and overall fantastic team. Could not have been happier with the service."

"They kept us informed throughout the move and worked together and communicated really well as a team. Our family has used Man with a Van twice in recent weeks and would have no hesitation in recommending your company."

"This duo were great at communication with me and with each other; they were good-humoured, kind and easy going to deal with but did not compromise on efficiency or a high standard of service. Their work ethic and overall attitude made this the best relocation I've ever experienced."

"They have amazing, positive energy. They were respectful and professional. They ensured our belongings were moved efficiently and were open to feedback and listened to our concerns."

Positively excellent stuff team, well done, come catch Jack Tandy around the depot to collect your reward.

Everyone's favourite fragile appliance makes it's debut this issue, the dreaded fridge door scratch is something nobody wants to see at the end of a move. This one was unfortunately caused during transit with another item packed too firmly up against the fridge door. The team thankfully submitted a great damage report with plenty of useful pics and let their customer know to get in touch with the office to discuss options. Remember to always use plenty of blankets when transporting fridges and try to avoid putting large or heavy items up against the doors when packing.

There's unfortunately no way to repair this type of damage directly which is why we usually try to resolve things with an on-the-spot discount. Chatting with the customer though, they weren't hugely stoked with a cash refund as they'd just purchased the fridge only a few months before the move.

While a direct repair of the damage itself isn't possible, it is possible to replace the damaged door with a new one, provided the fridge itself isn't too old and parts are in-stock. From there it's a matter of sourcing & ordering the part before hiring a technician who can perform the replacement. After a few months of waiting for the part to arrive, both this fridge and our rep have been restored to their former scratch-free glory.