The Man's Message
Established 2003 | "Tetritus fortis sine gym"
Friday, September 18, 2026
Crew of the Weeks
Triple trouble this issue as a legendary team take home COTW. Alex "King" Wong, Johnny "Potplants" Baird, and Maciej Radny left their customer absolutely stunned by their incredible service and moving prowess.
"Alex, Johnny and Maciej were absolutely incredible. A real testament to your company. Very professional, careful , efficient and worth every cent. They made an extremely stressful day and move pleasant and easy. Please please please look after these gem employees. Companies should always reward employees who represent the brand so well. Genuinely the most amazing staff. Guys didn’t stop hustling from minute one. Alex, Johnny and Maciej were incredible and u can’t speak highly enough about them. Thank you Alex, Johnny and Maciej"
Awesome job you three, Jack Tandy is coming for u with your well earned reward.
Instant Bookings
The Instant Booking system is now live!
This means customers can now book their own jobs into open slots, even when the office are closed.
The phones crew still need to call the customer the next business day to confirm that the addresses and item list is are correct.
If a customer can book a job instantly without having to wait for opening hours, it means we can lock that customer in before they look to another moving company. This means more booked jobs, more hours for staff, & less cancelled shifts.
The App!
Again, thank you to everyone who continues to use The App to the best of its ability and for providing useful feedback and consultation to the tech department. This process helps The App evolve as effectively as possible.
As you are all well aware, The App is still brand new, so an in-app/website survey is planned for October to capture even more feedback.
Check upcoming edition of The Man's Message & The App for more updates.
The Man's Mugshots
Here we go again with another attempt to make headshots a thing.
The idea of this push is to get a photo of your face to add to The App, so your partner knows what you look like, and the MWAV website, because customers say lovely things about our crews and - with your written opt-in permission - we'd like to show them who did the work.
Jack "pictured above" Tandy is working his way through the current staff list, sending photo release forms and or requesting to take glowing mugshots as this goes to print. Please seek him out to jump to the front of the queue.
Keep an eye out
- SAFETY REMINDER -
Be very careful when approaching or moving pot plants, small tress, and other stuff with stray pointy bits.
When you see these, point them out to your partner before the plants point their eyes out.
A poke in the eye is very painful but ironically one can't always see it coming.
Spot the hazard - Assess the risk - Make the changes
OHS Committee Needs You!
Do you love safety? ✅
Do you hate injuries occurring on the job? ✅
Do you want to be involved in shaping policy to make MWAV a safer place to work? ✅
Then the OHS committee is the place for you!
Please speak with managers: Matt & Jack, or our Health & Safety Reps: Thom Lidgerwood, Maxx Gilbert, & Skyler Newton, or our friendly and approachable committee members: Maciej Radny, Nick Reich, Jake Joyce, Henry Osborne, Chris MacIsaac, and Alex Morris.
Make positive change to your workplace and people's lives.
Toolbox Meeting Minutes
The Man hosted a toolbox meeting yesterday arvo on Thursday, 17th September.
Click this link: https://tny.mwav.org/tbmins or scan the QR code to get all the hot goss from the sizzling topics listed below.
TWU Update - Instant Online Booking System - The Ap: Fixes & Roadmap -Culture Audit - Richard Mansbridge Departure - Cranbourne Depot Update - Commercial Development Opportunities: Taxi Box / Storage Partnership Packing Jobs, Marketing Initiatives, & Travel Charge Policy
Thanks to everyone who attended and took part.
Next scheduled meeting: 4:30pm Thursday, 15 October.
The Vibe
An overall excellent response on the survey front this issue with barely a negative word being sent our way. Key feedback involves working efficiently and making sure the customer feels like they received the service they paid for. Please remember to stay on-task and keep off your phone while on the job, time is very much money in the customer's eyes.
Richie's Garage Sale
The time has come for Richie to head back to the land of the long white cloud but like a true lifestyle relocation specialist, he doesn't want to pack. Instead, he wants to give you all his stuff - including the shirt off his back! All kinds of treasures, furniture, & rare finds attained throughout his near 13 year career at MWAV will go under the hammer in three weeks.
Get ready to fill your boots. More details in the next issue.
When: Sat 10th & Sun 11th, October
Where: Preston
*Tyre kickers welcome.