The Man's Message

Your COTW this issue received an absolute onslaught of praise across multiple days and multiple surveys. Even when working apart, the good vibes coming for these two were unstoppable. A few excerpts from this dynamic duo's stellar feedback:

They were quick but careful. Effective as well as efficient. Very happy with Sam and Jimmy as well as booking process, follow up and finalising payment. Whole process worked well for me."

"Sam and Jimmy were on time and communicated well and very quickly we negotiated an approach that would work for all of us to get the best result on the day. They presented well and represented your company exceptionally well. They were quick but careful. Effective as well as efficient. Very happy with Sam and Jimmy as well as booking process, follow up and finalising payment. Whole process worked well for me."

"10/10 tetris skills. Two trips were done as the extra large truck wouldn't have fit down the street at the new property but they still finished early and they took more then we had planned for saving us extra car trips. The whole process with the removalists was just great. Right from the very start with booking in on the website, the confirmation call and organising what truck would suit both properties and to the team that was sent was all super friendly and efficient.

The movers offered to help us take furniture we weren't keeping out to the nature strip, rearrange things in the new property and set up the washing machine. Any future moves will definitely come straight back to man with a van."

Wicked effort you two, Jack Tandy is tracking you down to deliver your well earned reward.

Suggestion: "Friendly reminder that we are a removalist company and not in the bloody military. The way management talks to staff majority of the time is actually pretty lame. A company that provides it self on ‘comradery’ definitely don’t hold up their end of the bargain when it comes to dealing with day to day situations. Many times hearing the way morning man talks to people about their boots, start times, uniforms etc is kinda appalling. Fair enough rules are rules but being patronising and condescending is NOT the way through these situations. There’s many paths to reach the one destination. The current vibe of the place sucks, the moral, comradery, overall willingness to show up to work and perform well is rapidly declining. I also think that this place gives people way too much space to express their personal beliefs and opinions, and not only express them but for the company to enforce those certain beliefs and opinions of others ????? This joint going backwards. Beginning to feel allot like a cult."

Response: Thank you for your suggestion. This has been noted.

Suggestion: "Hey, I’ve got a first world problem I’d like some help with… Can the office enter unit numbers into a separate field, rather than the main address field? If you put the unit number before the street number, then Google maps will tell you: “Arriving at Unit X” as you pull up, rather than what you actually need, which is the street number.

I have to have this awkward conversation far too often: Me: “Excuse me, which one is factory 2?” Random Factory Worker: “No idea. What company?” Me: “Our notes just say it’s for John Smith.” RFW: “Never heard of him. Why don’t you know the name of the company you’re working for?” Me: “‘Cos the office didn’t note it down when they booked the job.” RFW: “So you literally don’t know who you’re working for?” Me: “Yep. It’s embarrassing isn’t it?”

Response: This is an easy problem with a not so easy back end solution. The office staff have been instructed to write down all the relevant details like the business name and contact info but for now, this humble scribe recommends double checking the address you are going to when you click on Waze or Google Maps.