Health & Safety Rep, Lance Gannon, along with phone slinger extraordinaire, Ian Keleher, take home this issue's CotW, for going the extra mile and taking the time to help their customer gain some extra stability with this ★★★★★ survey feedback.

"Absolutely fantastic. The guys were friendly, fast, very skillful. They took care with our belongings, they fit more stuff in than originally seemed possible, and still shaved an hour off the estimated time. They communicated very clearly all the way through, managed expectations well, and went above and beyond with carefully positioning items in our new house.

Not only did they dismantle and reassemble the bed, they gave me tips on how to make the frame less wobbly, and they actually fixed one of the support legs while putting the frame back together. Totally painless stress-free move, and an improved bed frame as a bonus! Would 100% recommend to others and will use again for future moves. Thank you!"

Wonderful stuff you two, Jack Tandy is searching the depot to pin your well earned reward upon your sash.

Kicking things off with everyone's favourite Liftie-award-winning depot mainstay, this height adjustable modular coffee table was recently returned to a very happy - and very patient - customer after being stuck in repair limbo for over a year. 🤯

A difficult item to move given it's array of moving parts, the team expertly strapped and secured as much as they could while handling. Unfortunately, arriving at the drop-off they discovered a busted side panel which had bumped up against another item during transit. The movers submitted a rock solid damage report with plenty of helpful pics and info before letting the customer know to follow up with the office, textbook stuff.

With the customer understandably keen on a repair, we chased up several leads across several months but were unable to find anyone willing to follow-through. While a simple glue 'n' paint job would seemingly do the trick, this type of MDF timber is highly susceptible to breaking again and typically a risk a repairer - and MWAV - don't want to be held responsible for.

Running low on options and with replacement costs sitting at over $4000, we eventually managed to track down the timber supplier from the manufacturer who were able to ship us a replacement piece from Italy. From there it was off to Tobias "Tiji" Priddle's fixy-time workshop to replace the damaged piece before finally making a return to it's rightful owner.